The service is horrible you don't pay your service people enough l saw a special. Service person who was very knowledgeable. Pushing carts . You train a person for 2 weeks and than they leave in 3 weeks .I think you need to send someone to your store
The person at the desk was very helpful but the wait time to pick up a preordered product was excessive.
The customer service desk needs more help.
I found many of the employees very knowledgeable and solved problems. Store is disfunctional because of poor management and does not listen to it's employees. I also found safety hazards. I have been buying lumber from Lowes for nearly 49 years. Five stars to Lowes employees and one star for management.
Thanks to Mitchell for going out of his way to help me find the items I needed to finish my project. I appreciate your help brother!
Sometimes the items are shipped to store, they usually not called you to let you know if the items are arrived. You have to call in to check...If you call in, many cases they let you wait for them to check around and then hang-up. VERY, VERY RUDE!. I contacted corporate customer service number twice to complaint about this store...but it seem like no improvement at all.
I always have very bad experience with customer service at this Lowe's store in Espanola, NM. I live in Los Alamos, so I usually order online and choose pick-up in-store. But whenever I come in, the order never ready within that day (although online usually said that, "available in-store and available for picking up today"). So I usually have to wait couple hours (yes, that long) in the store for them to get my stuffs.
I have much better experience with store in Santa Fe, unfortunately it is 20 miles more from my home. Of course, Home Depot is much better in term of customer service. I will never order from Lowe's if I have home depot near me.
Lowe S Home Improvement is a US Hardware Store based in Espa Ola, New Mexico. Lowe S Home Improvement is located at 407 Lowdermilk St, Española, NM 87532, USA.
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